Shipping policy

Thank you for shopping at Croket Global!

We are excited to ship your items directly from South Korea to your doorstep. Please read our Shipping Policy for details on how your order will be processed and delivered.

Cosmetics, liquids, pressurized items, or flammable items cannot be transported by air.

 

Shipping Methods and Delivery Times

  • Average shipping time is 14-30 business days by air, vary by countries/regions.
  • Please note that shipping times may vary depending on your location and the selected shipping method.

 

Order Tracking

  • You can track the shipping status of your order at any time at ‘https://croketglobal.com/' > order’ or using the tracking number provided in your shipping confirmation email.

 

Shipping Destinations

  • We ship to 236 countries. 
  • If delivery is not possible to the destination, the order may be canceled.
  • You can select your shipping country at the website or checkout page.

 

Shipping Costs

  • Shipping costs are automatically calculated at checkout page based on your shipping address and the weight and dimensions of your order.
  • You can see the estimated shipping cost before placing your order.

 

Incorrect Address

  • Please ensure that you provide a correct and complete shipping address.
  • We recommend double-checking your shipping address at checkout to avoid any delays or additional charges. Providing an incorrect address is your responsibility and may result in reshipment fees, return fees, or lost packages.

 

Shipping Delays

  • Please note that international shipping may be subject to delays due to unforeseen circumstances.
  • We will do our best to notify you of any delays and keep you updated on the status of your order.

 

Out of Stock Items

  • In rare cases, an item may become out of stock after you place your order.
  • If this happens, we will notify you as soon as possible and issue a full refund for the item.

 

Local Taxes

  • Depending on your country/region, you may be responsible for paying additional local taxes upon delivery.
  • These taxes are not included in the purchase price or shipping cost.

 

Contact Us

If you have any questions about our Shipping Policy, please contact us by email at [global_cs@croket.co.kr]

 

Additional Information

  • We reserve the right to modify this Shipping Policy at any time without prior notice.
  • This policy is governed by and construed in accordance with the laws of South Korea.